llv18's Privacy Policy

01 Introduction

llv18 is a trusted online gaming platform. Ensuring the privacy and protection of our users' personal information is one of our highest priorities. This Privacy Policy ("Policy") explains what types of information we collect when you use our website and services, how that information is used, who it may be shared with, and how you can exercise your rights.

By accessing or registering on this website, you are agreeing to the terms of this Privacy Policy. We ask that you read this policy carefully in full.

02 What Information We Collect

llv18 collects various types of information in order to provide our services. The information is described in detail by category below.

2.1 Information You Provide Directly

When you create an account on our platform, use our services, or contact us, you may provide the following information:

• Full name and username
• Email address
• Mobile phone number
• Date of birth (for age verification)
• National ID card or other identity document details (for identity verification)
• Financial account information — such as bKash, Nagad, Rocket, or Upay numbers — for processing transactions
• Messages sent to customer service and communication history

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Date and time of website visits
• Which pages you viewed and how long you spent on them
• Referral URL (where you came from before reaching our site)
• Gaming activity data — betting history, win and loss records

2.3 Transaction-Related Information

At the time of deposits and withdrawals, we record the transaction amount, method, time, and associated reference number. This is necessary for financial accountability and fraud prevention.

03 Use of Information

llv18 uses the information collected for the following purposes:

3.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and maintaining platform functionality
• Improving the quality of our website and services
• Identifying and resolving technical issues

3.2 Identity Verification and Security

• Confirming user age and identity
• Preventing fraud and illegal activity
• Protecting account security
• Complying with anti-money laundering (AML) regulations

3.3 Customer Service

• Responding to your questions and complaints
• Providing technical support
• Sending important service-related notifications

3.4 Responsible Gaming

We monitor your gaming activity so that appropriate support can be provided if there are signs of problematic behaviour. This is done entirely in your interest.

04 Sharing and Disclosure of Information

llv18 may share your personal information with third parties in limited and specific circumstances. These circumstances are described in detail below.

4.1 Service Provider Partners

We work with trusted third parties to carry out certain operations, such as:

• Payment processing providers — for bKash, Nagad, Rocket, Upay, and bank transactions
• Identity verification services
• Technology and security service providers
• Game software suppliers

All such partners are required to use your information only for specified purposes and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in the following cases:

• Court orders or lawful requests from government authorities
• Assisting law enforcement investigations
• Complying with anti-money laundering regulations
• Preventing or investigating fraud or other crimes

4.3 Business Transfers

In the event of a change of business ownership, merger, or acquisition, user information may be transferred as part of the assets. In such cases, we will make an effort to notify you in advance.

05 Cookies and Tracking Technologies

llv18's website uses cookies and similar technologies to function properly and to improve the user experience.

5.1 What Are Cookies

Cookies are small text files that your browser receives from our server and stores on your device. They help us recognise you on your next visit.

5.2 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the website — they store login sessions and security tokens.
• Functional Cookies: Remember your preferences such as language and settings.
• Analytical Cookies: Collect statistics to understand website usage patterns — they do not collect personally identifiable information.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some important website functionality.

06 Data Security Measures

To ensure the protection of your personal information, llv18 has implemented multiple layers of technical and administrative security measures.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between your browser and our server is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Security Testing: Regular audits are conducted to identify system vulnerabilities.

6.2 Administrative Security

• Only authorised employees have access to user information.
• Employees are provided with privacy training.
• Logs of data access are maintained and reviewed.

07 Data Retention Period

We retain your personal information only for as long as it is needed. The retention period is determined based on the following factors:

7.1 Account-Related Information

Account-related information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a specified period due to legal and financial obligations.

7.2 Financial Transaction Information

Financial transaction records are retained for a specified period to meet legal and regulatory requirements.

7.3 Data Deletion

Once the retention period has ended, we securely delete the data or anonymise it so that individuals can no longer be identified. If you request that your data be deleted, we will take steps to delete information that falls outside of legal obligations.

08 Your Data Rights

As a user of llv18, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances — where there is no legal obligation — you have the right to request that your personal information be deleted.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. In that case, we will stop using your information for that purpose.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at [email protected] or through our 24/7 live chat. We will process your request as promptly as possible.

09 Protection of Minors

llv18 is intended for users aged 21 and above only. We do not knowingly collect any information from minors.

We verify age at the time of registration. If a user registers with false information, their account will be suspended upon verification and the associated data will be securely deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Third-Party Services

Our platform may integrate services from third-party game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others. These providers have their own privacy policies and operate independently outside the scope of our policy.

If you access a third-party site from our website, we are not responsible for that site's privacy practices. We encourage you to read the privacy policy of any third-party service before using it.

10.1 Payment Providers

Our payment partners — bKash, Nagad, Rocket, Upay, and bank transfer services — follow their own security protocols and privacy policies. We share only the information necessary to complete transactions with them.

11 Policy Changes

llv18 may update this privacy policy from time to time as needed. If significant changes are made to the policy, we will post a clear notice on our website and, where possible, notify registered users by email.

Continued use of our services after any changes will be considered your acceptance of the updated policy. We recommend that you review this page regularly to stay informed of the latest updates.